Managed
IT Services

One of Vizdom Technology’s prime services is to provide ongoing support and maintenance for the client's network infrastructure. The AMC service ensures that the network remains operational, secure, and up to date throughout the contract period. Here is an overview of the services typically included in an IT networking company's AMC:

​

1. Regular Maintenance:

   • Scheduled and routine maintenance of networking hardware and software components.

   • Firmware and software updates for routers, switches, firewalls, and other devices.

   • Inspection and cleaning of equipment to prevent dust buildup and overheating.

2. 24/7 Network Monitoring:

   • Continuous monitoring of network performance, availability, and security.

   • Proactive identification and resolution of potential issues.

   • Real-time alerts for critical events that may impact the network.

3. Technical Support:

   • Helpdesk support for troubleshooting and issue resolution.

   • Remote assistance to address network-related problems.

   • On-site support for more complex issues that cannot be resolved remotely.

4. Security Updates and Patch Management:

   • Regular application of security patches and updates to protect against vulnerabilities.

   • Monitoring and management of security solutions such as firewalls and intrusion detection/prevention systems.

5. Backup and Recovery:

   • Regular backup of critical data to ensure data integrity and availability.

   • Testing and verification of backup and recovery procedures.

   • Rapid response and recovery in the event of data loss or system failures.

6. Performance Optimization:

   • Analysis of network performance to identify bottlenecks or areas for improvement.

   • Optimization of configurations to enhance overall network efficiency.

   • Capacity planning to accommodate future growth.

7. License Management:

   • Management of software licenses to ensure compliance.

   • Renewal and updating of licenses as needed.

8. Emergency Response:

   • Rapid response to critical network issues, minimizing downtime.

   • Emergency support for unexpected incidents or cyber threats.

9. Documentation and Reporting:

   • Maintenance of up-to-date documentation for network configurations and changes.

   • Regular reporting on network performance, maintenance activities, and security incidents.

10. Consultation and Advisory Services:

    • Strategic guidance on technology upgrades and improvements.

    • Recommendations for enhancing the network's capabilities.

    • Assistance with planning for future technology needs.

11. Training Programs:

    • Training sessions for the client's IT staff on network management best practices.

    • Workshops on new technologies and updates.

 

 

An AMC provides businesses with peace of mind, ensuring that their network infrastructure is well-maintained, secure, and aligned with industry best practices. It also establishes a long-term partnership between the IT networking company and the client, fostering trust and collaboration.